FAQ - frequently asked questions and answers

 

1. Will EciPeci noise-canceling headphones fit a child younger than 6 months?

Regarding the adjustment of the headband, the headphones will fit both newborns and older children. EciPeci does not recommend using any headphones on a child's head until they are 6 months old. This is because this period is necessary for the closure (ossification) of the fontanelles, and this process should not be disturbed.

However, we do have customers who have chosen to use the headphones for younger, several-month-old children, for example, because they had no one to leave them with during a wedding. The decision is always up to the parents.

If you choose to use headphones on babies under 6 months old, please carefully adjust the headband (pressure) and (if possible) take regular breaks from wearing them.

Please remember that parents and caregivers know their child best. We cannot specify the safe duration of use of our headbands for infants. In every case, the child should be observed. Please respect their feelings and stop using the headphones if they feel uncomfortable or if the environment is too loud.

 

2. Can I order same-day courier shipping for headphones purchased on the same day?

Yes, you can. However, please make sure to complete the purchase on our website by 8:00 AM.

  

3. Which headband designs are available, and what is the shipping time?

All the headband designs available to add to the cart are in stock. Orders are shipped every weekday, from Monday to Friday. Shipping will occur the same day, according to the schedule mentioned above, as long as the order is placed by 8:00 AM.

 

4. Can I buy EciPeci headphones in physical stores?

Yes, we invite you to check the map of our partner stores in the "EciPeci Stores" section.

 

5. I lost the leaflet after purchase. Can I find it on the EciPeci® website?

Yes, we encourage you to read the instructions available on our website. It contains important information about how to properly wear the earmuffs, their maintenance, and warnings.

 

5. How to put on EciPeci® earmuffs?

short video tutorial

1. Slide the headband into both earmuffs by gently lifting the plastic holders.

2. With the headband unfastened, place the earmuffs on the child's ears, then fasten the headband. The adjustable part of the headband (with Velcro) should always be at the back of the child’s head. The EciPeci® logo must be on the outer part of the headband – above the child’s neck.

3. Check the positioning of the earmuffs on the child’s ears. The earmuffs must completely cover the child’s ears on all sides, while also fitting flat against the child's head.

4. If the headband is too loose or too tight, adjust it using the Velcro (adjustment).

5. The front part of the headband should be positioned between the child’s forehead and hairline (the headband should not be too low, e.g., right above the child’s eyes).

EciPeci® headphones should be worn in a correct and comfortable way for the child before exposing them to loud sounds. Please do not remove the headphones from the child’s head before the loud sound, which could cause hearing damage, has ceased.

The Velcro® strips have a limited lifespan – once the headband width is adjusted to the child’s head, avoid repeatedly opening and closing the Velcro. It is most convenient to put them on with the Velcro already fastened – just slide the headband on like a hat.

 

6. Do EciPeci® noise-canceling headphones, EciPeci® audio headphones, and EciPeci® resonance headphones have confirmed safety certifications?

All available EciPeci® headphones have undergone thorough safety testing in leading laboratories in Poland (chemical safety and noise attenuation certifications). They have CE compliance certification with EU standards. To confirm, we provide the following report numbers:

- 370/PZ/2023/NA from 06.06.2023 (PN-EN 24869)

- 37776/23/POZ from 27.02.2023 (REACH, EN 71-3, EN 71-9)

- 37779/23/POZ from 27.02.2023 (REACH, EN 71-3, EN 71-9)

- RoHS certification for EciPeci® audio headphones.

 

7. Are there any risks to be aware of when using EciPeci® headphones?

    - EciPeci® headphones are not toys and should always be used under adult supervision.

    - Detachable parts (e.g., headband/sponges) may pose a choking hazard to children (they should always be used under adult supervision).

    - Improper noise attenuation settings may result in insufficient protection from high/extreme noise levels (avoid places with extreme noise – above 120 dB).

    - Improper fitting of the headphones to the child’s head may reduce their effectiveness (refer to the instructions in point 5).