GENERAL TERMS AND CONDITIONS FOR ECIPECI WEBBSHOP
Shop safely at ecipeci.com
To shop in ECIPECI webshop with org. No. 0000950460 you must be 18 years old and of legal age. All prices at ecipeci.com include VAT. When you place an order it cannot be changed without return / cancellation right. If you want money back or undo your purchase in the webshop and return the item to the webshop, see the right of withdrawal below.
RATES All prices are are stated in selected currency. This applies as well shipping charges.
DELIVERY TIMES We are shipping orders between Monday and Friday. If the item is in stock, it is shipped same business day in case of placing order by 10 00 AM. In case of placing order after 08 00 AM, it will be shipped next business day. It will then take 1-10 business days for UPS or INPOST or Post Office to deliver to your address. Number of days will depend of the shipping option you will take.
TRANSPORT DAMAGES If you notice any damage to your package when you pick it up, it must be reported directly to the courier . Transport damage is not covered by the goods warranty, but is covered by the shipping company.
SHIPPING All purchases at ecipeci.com are charged with shipping fee accordning to selected shipping option per placed order.
WARRANTY 12 month warranty from date of purchase. Three years of right to claim production errors in accordance with the Consumer Purchasing Act. Guarantees on fabrics, buttons and zippers and consumables receive a 6 month warranty.
The guarantee is a functional guarantee, which means that we guarantee function for the specified time, provided that you follow the maintenance and service instructions. The warranty does not include damage, improper handling, abnormal wear during use, or other cause of failure not due to manufacturing defects. The receipt for paid goods applies as a guarantee part. Always save the receipt during the warranty period.
CANCELLATION RIGHT As a distance customer, you have the right to cancel your purchase within 14 days of receiving the item in your possession. If you cancel your purchase, you must without undue delay and no later than 14 days after the date you notified us that you want to cancel the purchase, send or return the item to ECIPECI, preferably in its original packaging. If you have purchased a product, you obviously have the right to unpack, assemble.
Upon return of goods, you can email email@example.com or mail us a letter to ECIPECI, to notify you that you want to cancel your purchase. You can choose any return option (courier as you want). The item you want to return is sent to:
ECIPECI RETAIL sp. z o.o.
Refunds are made without undue delay but no later than within 14 days of receipt of the goods or the consumer can show that the goods have been returned, whichever occurs first. We do not redeem parcels sent for postage or collection. If you have paid the item, we will refund the item to you in the same way it was paid, as soon as the item has returned to us or when you can show that the item has been returned. You will have to pay the direct costs for the return of the goods, as well as any value reduction that can occur, for example, if the goods are handled to a greater extent than is normally required to unpack the product and test function and properties. The customer is also responsible for the risk of return shipping, such as the goods being lost or damaged.
Depending on the language, withdrawal form you can find on your local goverment websites:
Here is form for Sweden: http://publikationer.konsumentverket.se/sv/kontrakt-och-mallar/angerblankett.html
You can as well just write buyer information, order number and list all products you want to return.
EXEMPTION FROM RETURN RIGHT The right of withdrawal does not apply to products with a broken seal that cannot be returned for hygiene or health reasons, such as underwear, swimwear, thermometers, brushes, or cosmetic products.
COMPLAINTS If your item has broken, contact us. Most complaints are easy to fix by sending spare parts. Should it be a more advanced repair, we book return shipping and carry out the repair with us. Always contact us before any workshop is hired, unfortunately we cannot reimburse expenses that have not been approved by us in advance. It can be safe to know that we have long experience of solving complaints remotely. It is important that you contact us as soon as possible if something breaks, so that the damage does not worsen.
Complaints are sent to firstname.lastname@example.org For the fastest handling, be sure to include as much information as possible: order number, customer number, brand / model, date of purchase, car chassis number (see label on chassis). Reasons for complaints like how & when the defect occurred. Attach photos or short films with visible errors.
In the EciPeci webshop you can easily and securely buy using iMoje, paypal and VISA or Mastercard debit cards. Available payment methonds depends on the your origin country and currency.
PRODUCT INFORMATION We do our best to make the information about the goods correct, but sometimes it gets wrong. We therefore reserve ourselves against miswriting. We also reserve color reproduction in the product images, as this may differ between different computers and lighting conditions.
COOKIES According to the Electronic Communications Act, which came into force on July 25, 2003, anyone who visits a website must be notified if cookies are used. When you visit this site, cookies are stored on your computer. These cookies are so-called. session cookies and is used to keep track of your login (if you are logged in) and your shopping cart when you shop. Session cookies are not stored on your computer for an extended period of time, but disappear when you close your browser.
ECIPECI processing of personal data
What personal information do we collect and process about you?
ECIPECI collects the following personal information about you as a customer:
- Phone number
- Payment details
- Customer number
- IP address
- Information about your use of the ECIPECI website
- Information about your purchases
Collection of personal data
If you register an account with us or shop with us at ecipeci.com, you agree to share your personal information and agree that that information will be transferred and stored on our servers.
ECIPECI RETAIL Sp. z o.o. is responsible for the processing of your personal data and for providing the services to be provided under these terms of purchase.
Use of personal data for marketing purposes
inform you about our campaigns and products.
Send targeted marketing and promotional offers based on your messaging preferences.
We do not sell or disclose your personal information to third parties for marketing purposes without your express consent.
End our use of personal data for marketing purposes
Subject to the restrictions imposed by the EEA data protection law, you have certain rights regarding your personal data. You have the right of access, rectification, restriction, objection, deletion and data portability. Please contact us if you would like to exercise any of these rights. If you wish to request access to all personal information we hold about you, please note that valid identification will be required to prove your identity. The exception is information that is required to fulfill our obligations under the Accounting Act, since ECIPECI has an obligation to save relevant information under applicable law.
Contact us by email: email@example.com